Non-Refund Policy
Registration and Payment: By enrolling in the academy's programs or services, participants and their parents/guardians acknowledge and accept the non-refundable nature of the fees and charges associated with the academy.
Commitment: Payment for the academy's programs and services demonstrates the commitment of the participant to engage in the designated training activities for the agreed-upon duration. Once payment is made, it is non-refundable regardless of attendance or subsequent changes in circumstances.
No Refunds: The academy does not provide refunds for any reason, including but not limited to: non-attendance or withdrawal from the program; inability to continue due to injury, illness, or personal circumstances; dissatisfaction with the program, coaching, or any other aspect of the academy's services; or schedule conflicts that prevent full utilization of the paid services.
No Make-Up Sessions: The academy does not offer make-up sessions, credits, or rescheduling for any missed classes, regardless of the reason for the absence. Participants are encouraged to plan attendance accordingly, as sessions missed for any reason will not be made up or refunded.
Communication and Cancellation: Any requests for program cancellation or changes must be communicated to the academy's administration in writing, well in advance of the program start date. However, such requests do not entitle participants to a refund or credit.
Exceptions: The non-refund policy may have limited exceptions, such as in cases where the academy cancels a program or service before its commencement. In such instances, the academy will provide options for rescheduling, credit, or refund at its discretion.
Acknowledgment: By completing the registration process and submitting payment, participants and their parents/guardians acknowledge and agree to abide by the non-refund policy of the academy.
Parental Involvement Policy
At our pickleball academy, we value the role parents play in supporting their child's development. To ensure a positive and respectful environment for all participants, we kindly request that parents follow these guidelines:
Court Access: Parents are not allowed on the court during training sessions or matches, unless specifically invited by the coach or academy staff. This policy is in place to minimize distractions and maintain focus for the players.
Respect for Coaches: We expect parents to always treat our coaches with respect and professionalism, refraining from negative comments or disrespectful behavior on or off the court. Disagreements should be addressed privately with the appropriate academy staff.
Communication Channels: Parents are encouraged to use designated communication channels, such as scheduled meetings, email, or phone calls, to discuss their child's progress or any other matters. Unsolicited coaching advice or interference during training sessions is discouraged.
Role Modeling: Parents play a crucial role in setting a positive example for their children, encouraging good sportsmanship, fair play, and positive attitudes during matches and events.
Trust in the Coaching Process: Trusting the expertise and decisions of our coaches is essential for the success and growth of your child. If you have concerns, please address them privately and respectfully with the coaching staff.
By adhering to these guidelines, parents contribute to fostering a supportive and respectful pickleball community that allows our players to thrive. Please reach out to the academy staff with any questions.
